ELIVARA COMMUNITY SERVICES LTD. | WEBSITE PRIVACY POLICY
WEBSITE GOVERNANCE
Website Privacy Policy
ELIVARA Community Services Ltd.
1. Purpose and scope
This policy applies to visitors to ELIVARA's public website and to personal information submitted through website forms, email links, or other website-based contact methods. It is intended to support compliance with British Columbia's Personal Information Protection Act (PIPA) and other privacy laws that may apply.
This website policy does not replace the privacy notices, consent forms, records procedures, or confidentiality requirements that may apply to supported persons, applicants, employees, contractors, volunteers, or service partners. Separate privacy documentation will apply when ELIVARA begins collecting information for service delivery or another formal relationship.
2. Accountability
ELIVARA is responsible for personal information under its control, including information processed for us by service providers. ELIVARA designates a Privacy Officer, currently the Director or another person formally appointed by the organization, to oversee privacy compliance, questions, access requests, and complaints.
3. What personal information means
Personal information is information about an identifiable individual. Depending on how you use the website, it may include your name, contact details, IP address, inquiry details, or other information that identifies you directly or indirectly.
4. Information we collect
Information you provide
When you contact ELIVARA through the website, we may collect:
Your name, email address, telephone number, and preferred contact method.
Your organization, role, or relationship to the subject of the inquiry, when relevant.
The contents of your message and any information or files you choose to submit.
Your communication preferences and records of our response.
**Please do not submit sensitive health, disability, financial, identification, support plan, or emergency information via a general website form or ordinary email. **
The website is not a secure channel for intake, clinical, crisis, or emergency services. If ELIVARA later introduces a secure referral or intake process, a separate notice will explain how that information is handled.
Information collected automatically
Squarespace, our website hosting provider, may collect information needed to operate, protect, and improve the website, including:
Browser, network, and device information.
Your IP address and referring website or page.
Pages viewed and information about site interactions, such as clicks, scrolling, searches, and timestamps.
Cookie and similar technology identifiers, depending on your browser and cookie choices.
5. Why we use personal information
ELIVARA may use personal information for reasonable purposes such as:
Responding to general inquiries and communicating with you.
Providing information about organizational readiness, future service availability, or referral pathways when those details are confirmed.
Maintaining records of inquiries, consent, correspondence, and follow-up.
Operating, securing, troubleshooting, and improving the website.
Understanding general website traffic and use.
Meeting legal, regulatory, insurance, audit, safety, or recordkeeping obligations.
Investigating suspected misuse, fraud, security events, or privacy incidents.
We will not use personal information for a new purpose unless we obtain consent or the use is otherwise permitted or required by law.
6. Consent and choices
ELIVARA seeks meaningful consent appropriate to the sensitivity of the information and the circumstances. When you voluntarily submit information through a website form or email link for an obvious purpose, your consent may be implied for that purpose. We will seek express consent when appropriate.
You may withdraw consent on reasonable notice, subject to legal, contractual, safety, and recordkeeping limits. We will explain any consequences of withdrawal that affect our ability to respond or provide information.
If you provide information about another person, you are responsible for confirming that you are authorized to do so and for limiting the disclosure to what is necessary.
7. Cookies and analytics
Squarespace uses necessary cookies and similar technologies to securely serve the website. If analytics or performance cookies are enabled, they may collect information about website traffic and activity. ELIVARA will configure a cookie banner where appropriate so visitors can make available choices before non-essential cookies are used.
You can also manage cookies through your browser settings. Blocking required cookies may affect website operation. If ELIVARA later adds third-party analytics, advertising, embedded media, or social tools, this policy and the cookie notice will be updated before or when those tools are introduced.
8. When we share personal information
ELIVARA does not sell or rent personal information. We may share limited information:
With Squarespace for website hosting, security, forms, and analytics functions.
With the email, records, or technology providers configured by ELIVARA to receive and store website inquiries.
With professional advisers, insurers, auditors, or contractors who require the information for an authorized purpose and are expected to protect it.
With public authorities, regulators, courts, law enforcement, or emergency responders where disclosure is authorized or required by law, or where compelling health or safety circumstances exist.
In connection with a proposed or completed organizational transaction, subject to appropriate safeguards and legal requirements.
Service providers receive only the information reasonably necessary for their role. ELIVARA remains accountable for personal information under its control.
9. Processing outside Canada
Squarespace and other service providers may process or store website information outside Canada, including in the United States. Information handled in another country may be subject to that country's laws and may be accessible to courts, law enforcement, or national security authorities in that jurisdiction.
ELIVARA will consider privacy and security when selecting and configuring providers. Contact the Privacy Officer if you have questions about service providers or cross-border processing relevant to your information.
10. Security safeguards
ELIVARA uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Measures may include role-based access, strong passwords, multi-factor authentication where available, secure accounts, staff confidentiality expectations, provider review, and documented privacy and incident-response procedures.
No website, email system, or internet transmission is completely secure. Please use the general website only for non-sensitive inquiries.
11. Accuracy and retention
ELIVARA takes reasonable steps to keep personal information accurate and complete when it may be used to make a decision affecting an individual. We retain website inquiry information only as long as reasonably needed for the identified purpose and for legal, safety, insurance, audit, or business requirements.
If personal information is used to make a decision that directly affects an individual, ELIVARA will retain it for at least one year after the decision, as required by PIPA. When retention is no longer reasonably necessary, information will be securely destroyed or de-identified.
12. Access and correction requests
You may request access to personal information ELIVARA holds about you and ask that inaccurate information be corrected. Requests should be made in writing to the Privacy Officer and should provide enough detail to identify the records. ELIVARA may verify identity before responding.
Access may be limited where permitted or required by law, including where disclosure would reveal another person's personal information or confidential commercial information. ELIVARA will respond within the timelines required by applicable law and will explain any refusal.
13. External links, embedded services, and fonts
The website may link to external sites or use third-party features. Their privacy practices are governed by their own policies. Depending on the final Squarespace configuration, Google Fonts or Adobe Fonts may receive browser, device, page, and IP-address information to display font files. ELIVARA will review and update this section when new integrations are added.
14. Privacy incidents and complaints
If ELIVARA becomes aware of unauthorized access to, loss, use, or disclosure of personal information, we will take reasonable steps to contain the incident, assess the risk, document the response, reduce the likelihood of recurrence, and provide notice where appropriate or as required by law.
Privacy questions and complaints should first be directed to ELIVARA's Privacy Officer. ELIVARA will review concerns fairly and without retaliation. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.
15. Changes to this policy
ELIVARA may update this policy when website features, service providers, organizational practices, or legal requirements change. The current version will be posted on the website with its effective or last-updated date. Material changes will be highlighted where appropriate.
16. Contact ELIVARA
Direct questions, access or correction requests, consent withdrawals, privacy complaints, or concerns about a website submission to:
Privacy contact: Attention to - Executive Director
Organization: ELIVARA Community Services Ltd.
Email: info@elivaracommunity.com
Effective date: April, 2026